Privacy Policy

Effective Date: July 8, 2026
Last Updated: July 8, 2026

Hawaii Ocean Rafting (“we,” “us,” or “our”) operates the website hawaiioceanrafting.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book a tour, or otherwise interact with our services.

By using our website, you consent to the practices described in this policy.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

Booking Information: Name, email address, phone number, number of guests, and payment details when you book a tour through our third-party booking provider, FareHarbor.
Contact Form Submissions: Name, email address, phone number, and any message content you submit through our contact form.
Email Communications: Your email address and any information you include when you contact us at Aloha@HawaiiOceanRafting.com.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address and approximate geographic location
Browser type, device type, and operating system
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

Process and confirm tour bookings
Respond to inquiries and customer service requests
Send booking confirmations, reminders, and important tour updates
Improve our website, services, and customer experience
Comply with legal obligations and protect our rights

Third-Party Services

We use the following third-party services that may collect and process your data:

FareHarbor: Our booking and reservation platform. When you make a booking, your information is processed by FareHarbor in accordance with their Privacy Policy.
Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. See Google’s Privacy Policy.
Cognito Forms: Our contact form provider. Submissions are processed in accordance with Cognito Forms’ privacy practices.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Understand how you use our website
Deliver relevant content and improve site performance

Third-party services embedded on our site (such as FareHarbor booking widgets and Google Analytics) may also set their own cookies. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are retained in accordance with applicable tax and business record-keeping requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

To exercise any of these rights, please contact us at Aloha@HawaiiOceanRafting.com.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly remove it.

External Links

Our website may contain links to third-party websites, including review platforms (TripAdvisor, Yelp, Google), social media accounts, and partner sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after any changes constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Hawaii Ocean Rafting
Email: Aloha@HawaiiOceanRafting.com
Phone: (808) 661-7238
Website: hawaiioceanrafting.com